Identity verification and AML information
This page explains the current status of 1UPay identity verification and service eligibility for users. Operator: NexOrbit AI Technology Limited (雲啟科華科技有限公司). Updated: 10 October 2026.
Current status
KYC was not enabled in the previously confirmed testing version. Providers, verification triggers, supported documents, age and location requirements still require company and channel confirmation. This page does not establish that a complete KYC/AML programme is implemented. Identity verification does not replace financial authorisation or channel permissions.
Information before activation
If a feature requires identity verification, its purpose, required and optional data, receiving and reviewing entities, processing locations, retention periods and consequences of refusal should be explained beforehand. Document images, OCR data, selfies, liveness videos and facial templates require separate disclosure and must not be assumed to be collected.
Eligibility and review
Eligibility requires assessment of residence, actual service location and the relevant entities’ permitted scope, rather than nationality or document-issuing location alone. Verification status, reasons that can be disclosed, retry options and manual review must follow the actual process. Contact the public email or phone for identity or eligibility assistance.
Data protection and contact
Do not upload identity documents or facial data through this static website. Verification must be accompanied by a secure submission channel and the relevant privacy notice. Contact developer@1upay.com or +852 90421964. Internal monitoring thresholds and individual case information are not disclosed on the public website. The company has assigned staff to receive and follow up on customer support, privacy and account-deletion requests at developer@1upay.com.